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Return Policy

100% Satisfaction Guarantee. We want you to be 100% satisfied with our hair ties. If for any reason you are not completely satisfied with your purchase, you may return it for a full refund or exchange. We will only accept returns within 7 days of receipt of shipment. Customer is responsible for shipping costs on all merchandise returned to us for exchange or returns.

Please include a copy of the invoice sent to you at the time of delivery along with a note on why the merchandise is being returned. We are not responsible for lost, stolen or damaged items and recommend you ship your item back with a tracking number. Once items have been received and inspected, we will mail out your new merchandise or refund your account.

Please e-mail us at inquiry@clarissibasics.com and we will provide shipping address and instructions.